Notice
Client rights & responsibilities
As a client of Big Hearts Home Health in Texas, Illinois or Michigan, you have the following rights.
You have the right to
- Be treated with dignity and respect, and have your property respected
- Be free from abuse, neglect, exploitation and discrimination
- Take part in planning your care and be told in advance of changes
- Refuse care or treatment and be told the possible results
- Receive a written statement of services and charges before care begins
- Privacy and confidentiality of your records
- Voice complaints without fear of retaliation or interruption of service
- Receive advance notice before discharge or transfer, except in emergencies
- Information about advance directives
- Language assistance at no cost
Your responsibilities
- Give accurate information about your health and needs
- Tell us about changes in your condition or schedule
- Provide a safe environment for staff
- Pay for services as agreed
How to file a complaint
Contact our Administrator at (855) 902-2273 or info@bigheartshomehealth.com. We will investigate and respond in writing.
See our Complaints & Grievances page for state agency contacts in Texas, Illinois and Michigan.